Operations and Support 24/7
eRate handles all on-going operations and support on our solutions. This means that your company can stay focused on your core business. We perform 24/7 monitoring of all processes, integrations, servers, web solutions, databases and networks.
Let eRate handle the billing process
eRate handles all aspects of billing management. This involves the production of invoice files, exporting to external systems, auditing and distribution through selected channels. We process reminder invoices according to agreements with the client. All these processes must be pre-arranged with the customer in terms of time intervals and specific procedures or deviations.
An effective case management system
eRate Online is a web-based tool for handling support tickets and development cases. eRate Online gives our customers a complete overview of all ongoing support and development tasks, as well as cost estimate approval and review. Different access levels optimize the way you secure and control all tasks. eRate Online is a part of our standard SLA.