Availability and self-service are important for our partners’ customers. They want information and the ability to make changes when it suits them. eRate’s Self-Service Portal is always accessible, either online or via a mobile app.
My Page and mobile app
With eRate’s Self-Service Portal, customers can check their own consumption, metering points, previous power consumption and invoices, services and subscriptions, as well as change their profiles. Good self-administration solutions increase customer satisfaction.
Communication with the end customer
Information from the power company can be included in the invoice or made directly available in the Self-Service Portal. It is easy to facilitate interaction with end customers in the Self-Service Portal. They can contact the power company via a chat function or by some other method.
How can eRate’s Self-Service Portal meet the needs of your power company’s own customers?
Let’s arrange a meeting to discuss how we can work together to create added value.
Vidar Myrer, Mobile: +47 408 00 090, Vidar(at)eRate.no
Henning Thoresen, Mobile: +47 926 38 100, Henning(at)eRate.no